APC Overnight delivery problems - A resolution!
by DannyUK
You should always give credit where it’s due. After being annoyed enough to write about my problems with APC Overnight yesterday, they responded swiftly on Twitter.
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Within minutes of posting the blog, their Twitter team got in touch with me via DM. The first thing they did was apologise for the experience I had received.
They then asked for more details of when the redelivery was booked and asked for a contact number so that they could get the delivery driver to call ahead of time to let me know a delivery time so that I didn’t have to wait in all day again.
The DM exchange.
I replied with the details requested and left it at that. A couple of hours later my phone rang and someone from the local depot was calling. He apologised for the mess up, said that he had found the redelivery request and admitted that it had just been missed due to human error. He apologised again and said that if it was ok with me he would arrange an out of hours delivery to me later that night.
Talk about exceeding my expectations!
I thanked him for his apology and explained that I didn’t need him to deliver that night if it was out of his way - he could pack it for delivery the next day and just call me 30 minutes before he was due to deliver so that I could make sure I was home.
He explained that it wasn’t always easy to do that, and rather than risk it not happening, he reiterated that he could get someone to drop it off later that night. I agreed, saying I’d be in from 5pm and a few hours later he was true to his word.
I’m quick to moan about companies doing wrong, but I need to congratulate APC on their response. It was swift, decisive and over-and-above what I expected. Thank you.
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Hey Danny. I totally agree with you, i love companies that respond well to social media messages and these days it has become the
I see we share a lot of similar interests / viewpoints. Do check my blog at lateshipment.com/blogs
Happy Blogging!
Danny! I salute you for your post due to offering the proper solution of APC overnight delivery problems with image that describes your conversation with company. You have shared your experience and this helped me to find solution.
I’m glad you found it helpful 🙂
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on May 31, 2016 at 3:56 pm
DO NOT USE APC HEREFORD -We had consignments go “missing” or damaged and APC Hereford depot DO NOT compensate for additional carriage costs incurred for replacement or collect costs
Email received from KIRSTY SUZANNE ORR, APC’s very rude and arrogant Hereford branch director “Unfortunately we do not meet the cost of either the original consignment or the replacement nor do we offer free of charge collections for damaged goods as we ourselves are not able to obtain reimbursement from APC Overnight.”
We emailed APC Head Office CEO, Jonathan Smith and Andy Taylor, Network Director asking them to investigate / intervene and at the same time question if it is APC Company policy not to cover any additional carriage costs due to their negligence, surely it is not legal what APC Hereford state that they accept no liability for additional carriage costs??
Without notice APC closed our account today because we questioned this and STILL NO RESPONSE from head office – DISGUSTING AND DISGRACEFUL HOW THEY TREAT BUSINESS CUSTOMERS